Melaleuca Reviews
It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com. Based on 431 customer reviews from our shopper community, Melaleuca’s overall rating is 3.70 out of 5 stars and 79% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Melaleuca overall a good value option, based on a rating of 4.05 from 19 votes. Most consumers are generally satisfied with Shipping & Delivery (3.37 / 27 reviews), Return Policy (3.45 / 20 reviews), Customer Service (3.46 / 24 reviews) and Price & Quality (3.79 / 19 reviews) Melaleuca offers.
431 Reviews
Overall Rating
5 Stars
137
4 Stars
200
3 Stars
4
2 Stars
8
1 Star
82
Good Value
4.1
Price & Quality
3.8
Shipping & Delivery
3.4
Customer Service
3.5
Return Policy
3.5
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All Reviews (431)
Faith_drew
May 01, 2023
"3 month expiration on loyalty $ is painful."
Like any other company, one needs to read the ingredients before buying. Some products have good ingredients and some don't pass my criteria. I don't care for the new loyalty dollar program with "free shipping" They bury expired dollars into used dollars to hide that they are taking dollars away from you because you are a day late! There are a handful of products that I really like that I order frequently and some that I order infrequently when needed. It can be very challenging to meet their minimums and now these even higher amounts to get "free shipping" with loyalty dollars that expire in 3 months. I have been a Melaleuca customer for around 10 years.
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AdamVargas
April 25, 2023
"ZERO stars. Pyramid-type scam business and overpriced!"
You have to use a minimum amount of points of products EVERY month or it's auto sent to you. Plan on spending at least $65/month. Vitamins/Minerals have added fillers that are not good. Watch videos to earn cash deduction of purchase only to have it subtracted from points, SO then you have to buy more. Packaging is horrible. Over-priced products! Want to buy handsoap? Remember to buy the pump! You have to buy it separately! They claim products to be natural but they are all not. They offer no non-aerol hairspray. They claim to be an all USA company but the do business with buying from non-usa companies. (See pic.) AWFUL cancelation procedure: Contact your rep., get a link, print out and fill out form, sign, scan and send by email or fax back to company, wait for confirmation reply. Geesh!
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ArronRiley
April 20, 2023
"They lost our business!"
We had to stop our preferred ordering plan because they kept getting rid of the things we used and needed most. My husband did well on the products for like 6 years, and he barely had any issues with his asthma during that time. But the body wash they changed too for men, was junk. My husband totally dislikes the new 3 in 1 personal care for men. They changed the toothpaste, and so many other things and they were no longer a good fit for us anymore. Their customer service reps are the best though, and they kept letting higher-ups know that we need the products they got rid of. But it didn't do any good. My husband warned them if this continued they would lose our business and we ordered over $100 a month.
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redkoala747
April 18, 2023
"Choose Better Company to Represent"
Terrible customer service they fail to listen to their independent distributors to solve issues. Be aware !!!!
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angrydog299
April 15, 2023
"Melaleuca Damaged My Health!"
Blood Pressure Up!
Cholesterol Up!
Anxiety Up!
Causing mental health issues and they call themselves the wellness company!
They’re a disgrace to their own mission statement to enhance lives!
Shame on you Melaleuca!
Cholesterol Up!
Anxiety Up!
Causing mental health issues and they call themselves the wellness company!
They’re a disgrace to their own mission statement to enhance lives!
Shame on you Melaleuca!
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kingtravis084
April 13, 2023
"Best company ever!"
I've been shopping with Melaleuca for three years. I love the products. I found it by mistake during the pandemic and I am so happy to be shopping here. I don't have to worry about harmful chemicals in my products. No safety caps for my granddaughter, so I don't have to worry about poison control. My son cleared up his chronic gastritis with the gut health bundle and his eczema and I am no longer on a beta blocker for sinus tachycardia and PVCs. My cardiologist approved the vitamins. Those peak performance vitamins are life I highly recommend shopping from the store and now they have black Angus premium beef. I just put in an order for that and I don't have to worry about hormones or anabiotic's, or anything being put in my meat. It's really nice to know I don't have to worry about harmful chemicals or ingredients that are going to hurt me and my family shopping from the store.
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crazygoose956
April 04, 2023
"DO NOT DO BUSINESS WITH THESE PEOPLE."
Placed order 2/28/23. Was never delivered. Talked to several people. Told me I had to wait 10 days. They supposedly sent another one. Never rec'd. Neither was shipped. I tried to do a refund through UPS. They never rec'd the pkg. Told me they couldn't refund my money. Finally Matt tells me they will but it will take up to 10 days to get the refund which is another lie. Bank says as soon as they send it, it will show as pending in my account. Never rec'd refund. Called today 4/4/23 spoke with Jence. They can't refund money electronically but have sent a check out on 3/28/23. Still haven't rec'd it. This company is not reputable. I'm also seeing that their products that are harmful. I thought they were an all natural company. I've been lied to for 4 years. I closed my account and was helping my daughter so she didn't have to order so much product. Not worth the money. Surely there are reputable companies out there. I hope you don't get screwed by them.
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purplerabbit128
March 27, 2023
"My order ships quick to Canada"
My order ships quick to Canada, filled with quality products and I live supporting a 38 year old company that aligns with my values! I had one friend cancel for personal reasons, she simply called into customer service and canceled her account in 2 minutes with no issue. Super easy process and she can rejoin at anytime with no penalty! 👏
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redmeercat651
March 22, 2023
"After 2 years we absolutely love and trust Melaleuca"
We have been preferred members for almost 2 years and love it! There are so may lies on the internet but to clear up a few as of now (2023) Melaleuca is not an MLM and it's easy to cancel. We save so much money shopping there and are blessed by the products and the community. Highly recommend, we will be customers for life.
Editing to speak to other reviews:
It is not a "pyramid scheme"(which are illegal) i think people mean MLM and it is not that either. They do not greenwash and have incredibly responsive Customer Service that helps with your account and can answer product, ingredient, and labeling questions,
Charging CC's - they will continue to charge you for backup orders if you do not cancel or membership (again super easy to cancel) but you very clearly agree to this when you sign up (this is not unlike any company that charges monthly (hello pecock or hello fresh or butcher box) we all know this is very common in the current marketplace.
Editing to speak to other reviews:
It is not a "pyramid scheme"(which are illegal) i think people mean MLM and it is not that either. They do not greenwash and have incredibly responsive Customer Service that helps with your account and can answer product, ingredient, and labeling questions,
Charging CC's - they will continue to charge you for backup orders if you do not cancel or membership (again super easy to cancel) but you very clearly agree to this when you sign up (this is not unlike any company that charges monthly (hello pecock or hello fresh or butcher box) we all know this is very common in the current marketplace.
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TracyStevens
March 22, 2023
"NOT A GOOD COMPANY TO DEAL WITH"
I was a member for a couple years. I hate the way they do business so I cancelled my subscription and used my daughters to help her get the points you have to have monthly or your penalized. You're penalized if you don't buy by the 15th of every month. When you do and try to use your loyalty dollars, you're penalized again and have to order more product to make your 35 points. I'm now waiting on my 2/28/23 order that supposedly shipped on March 2nd. I was told I had to wait 10 days and if it doesn't get to me by then they will re-order. They re-ordered on 3/13/23 and as of 3/22/23 still no product. There site says a label was created so instead of them trying to check into it they keep your money and make you wait yet another 10-15 days. Both times I tried to filed a claim with UPS but they never received the package so I'm screwed with that. They refuse to refund my $90. I will never order from them again and will be reporting them to the BBB and Attorney General's office because of their poor business procedures. NOT A GOOD COMPANY TO DEAL WITH!!!
Same email I rec'd the first time but they aren't willing to do anything to help except place on order again.
"Thank you for your email. I’m happy to help you with your question about your recent order. When you place an order online or by phone we want you to receive it as soon as possible.
Because of our method in which we quickly process and fill your order, we are unable to change or cancel it at this time. This includes adding or removing products, changing the method of payment, or changing the shipping address.
I apologize for any inconvenience this may cause. When you receive your order, if you would like to make a return or exchange please let me know.
If you need further assistance, please email me at "their email which I'm not allowed to post." If you prefer, you can call Customer Service at 1-208-534-3000 option 3 or 1-800-282-3000 for our Canadian customers. We are open 6am-10pm Monday-Friday and on Saturday 8am-5pm MST.
Thank you,"
Same email I rec'd the first time but they aren't willing to do anything to help except place on order again.
"Thank you for your email. I’m happy to help you with your question about your recent order. When you place an order online or by phone we want you to receive it as soon as possible.
Because of our method in which we quickly process and fill your order, we are unable to change or cancel it at this time. This includes adding or removing products, changing the method of payment, or changing the shipping address.
I apologize for any inconvenience this may cause. When you receive your order, if you would like to make a return or exchange please let me know.
If you need further assistance, please email me at "their email which I'm not allowed to post." If you prefer, you can call Customer Service at 1-208-534-3000 option 3 or 1-800-282-3000 for our Canadian customers. We are open 6am-10pm Monday-Friday and on Saturday 8am-5pm MST.
Thank you,"
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happyostrich163
March 21, 2023
"I have been shopping here at Melaleuca…"
I have been shopping here at Melaleuca for over 17 years. I have enjoyed all of the experience and find myself healthier now than I was 17 years ago. I believe their products have helped my husband Immensely while he went through cancer surgery, Aneurism Surgery and many other procedures. Their prices are affordable, compared to other healthy, clean, and natural ingredient products, and they deliver quickly. The customer service has always been more than fair when there has been an issue.
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heavyladybug937
March 12, 2023
"Love this store"
Love this store, the Peak performance vitamins helped my husband lower his cholesterol by over 80 points, my son no longer complains about itchy skin from laundry soap and I love that I found a safer, better quality shop club for a great price. I'm shocked at the reviews saying it was hard to close or suspend their accts. you just write it on a piece of paper and upload it from your phone right into your account. They need to talk to the people who set up their account, it's so easy.
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whitemeercat148
February 27, 2023
"Amazing company"
I will miss being a member of this online shopping club. I had to cancel due to inflation taking my money in other areas of life, utilities, gas, food, etc. I will definitely reinstate my membership when I am better able to organize my finances and of course if inflation ever comes down. Their products are amazing! I've never had a problem with customer service. If you don't like a product, you call and they will refund or send you something else to try. My membership was cancelled successfully through email. There were no issues there. Give this company a try. Mr.Vandersloot truly cares about wellness and humanity. He takes every opportunity to empower Melaleuca members. I can't wait to be a member again and also subscribe to their new roll out on Riverbend Ranch Black Label Steak! I trust this wellness company. They are not crooks. Everything is clear about meeting your 35 point monthly commitment. If you forget to place an order, they auto ship your selection of monthly products. No gimmicks, no BS. All the negative reviews are disgruntled people who truly did not listen to what being a member entails.
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ErikKelly
February 27, 2023
"Feeling of satisfaction."
Every subsequent order from Melaleuca brings me joy and flawless appearance, both in terms of skin, body and hair care. The latest purchase from the Advanced Microbiome Support brand lives up to its high standards for an extremely high-quality cream, peel, oil and eye cream. Thank you for the pleasant surprises and the feeling of satisfaction.
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biggorilla887
February 23, 2023
"charged a payment to my account"
They charged a payment to my account. I asked for a refund. They agreed for a $10 fee, that they would. They charged me the refund fee twice and I am yet to see the actual refund. First it was being put back in my account. Then when it didn’t show I was told it was never coming cause they don’t do that!?!? So now a check is suppose to come but it’s been a month and I’ve emailed and called and just get the run around. Don’t trust them! Bad company!
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Questions & Answers
What are the effects of the product metabolic health and total health
AlexRoberts
September 23, 2019
“Better brain functions and body relaxation of the body's 11 systems.”
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I've been trying to sign up and it won't let me
Clyde.Bryant
July 10, 2019
“I can help you sign up. Please email me at airborne_1973@yahoo.com.”
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Yes. my aunt gave me a box of the melaleuca vitamins and i would like to purchase them my self. how do i purchase from your web site?
Grace.Harvey
July 10, 2019
“If you are interested in joining melaleuca please email me at airborne_1973@yahoo.com. We have $1enrollments until the end of May.”
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I am a long & short-sighted problem. apart from these, i am also having floaters in my right eye. does any of melaleuca product would be able to help
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My daughter purchases these products, but she does not sell them. i have tried to purchase online, but i'm asked about being a preferred customer. how do i become a customer?
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